Service Delivery Manager Chile

Requirements:

• Education & Experience: At least 5 years of experience in a Service Delivery Manager or similar role within the IT services industry, Proven track record in managing IT service delivery in complex, international environments
• Skills & Qualification: Solid knowledge of IT service management frameworks, ITIL certification is required, Project management certification (e.g., PRINCE2, PMP, or equivalent) is a plus, Experience in managing third-party vendors and external service providers
• Working style: Strong stakeholder management and negotiation skills, Excellent team leadership and people management capabilities
• Languages: Business fluent English (min. C1) and Spanish language skills will be an asset

We are looking for an experienced and proactive Service Delivery Manager to oversee IT services for a renowned international research organisation relocated and based in Santiago, Chile. In this key role, you will ensure excellent service delivery, foster stakeholder satisfaction, and drive continuous improvement in a dynamic and international environment, which includes regular travel between our Chilan sites. If you're ready to make an impact and contribute to world-class scientific research through outstanding IT services—then join our team!

What we offer:

• Smooth relocation! - We provide a full relocation package to Santiago, taking care of your moving costs, visa processing and accommodation, so you can focus on your new role from day one.
• Achieve more! - Take on a key role in an international client environment and grow independently in a collaborative IT organisation within a dynamic growth company.
• Pure variety! - Exciting working environment in a creative and highly motivated team with challenging tasks
• Teamwork! - Cooperation with experienced specialists
• Work-life balance! - Flexible working hours, competitive vacation package aligned with Chilean labor law, plus special leave
• What else? - Complementary private health insurance and attractive local employee discounts in Chile
• The best for last: - Friendly and open-minded colleagues and a pleasant working atmosphere

,[Manage end-to-end delivery of IT out-tasking services in line with SLAs and client expectations, Lead and coordinate internal teams as well as external subcontractors, Build and maintain strong relationships with key stakeholders, ensuring transparency and alignment, Monitor service performance, identify areas for improvement, and implement corrective actions, Drive operational excellence through continuous service improvement, Act as the primary operational contact for clients and facilitate regular service reviews, Support the development of service delivery processes and contribute to strategic improvements] Requirements: Jira, Project management, Team management, Backlog management, risk management, ITIL, Prince2, PMP, Stakeholder management Additionally: Sport subscription, Private healthcare, Flat structure, Lunch card, Small teams, International projects, Company car, Free coffee, Gym, Canteen, Playroom.